Meet the Trilogy TEAM

Our team of seasoned executives and associates can provide the following partnership models and services to help your organization achieve your specific short and long-term objectives.

Rachel Craig

Patient Access Program Manager




Rachel has over 10 years of diversified Healthcare Revenue Cycle leadership experience.

Rachel’s specialties include Patient Access Services, Patient Financial Services, and Information Technology Services. She has a proven track record for identifying, mapping and implementing best practice, front-end revenue cycle process controls. She is also proficient in streamlining pre-service and point-of-service patient registration practices to increase cash flow through standardization of real-time insurance eligibility verification of benefits and front-end patient out of pocket collections.

Rachel has an extensive background in large academic medical centers, health systems, critical access hospitals, rural health care facilities and clinics. She brings a comprehensive knowledge of business infrastructures and trends including analyzing, developing and implementing business goals, objectives and process improvement strategies through innovative technology education and hands-on experience.

Rachel holds a bachelor’s degree in Business Management and a master’s degree in Science Technology from Mississippi State University. She is also Epic ADT/Prelude Certified and Lean in Healthcare, Six Sigma Yellow Belt Certified.

Interested in what Trilogy can do for your facility?